Each of our mattresses ship FREE.
Enjoy our 120-night comfort trial and 10-year warranty.
Each of our mattresses ship FREE.
Enjoy our 120-night comfort trial and 10-year warranty.
At Brooklyn Bedding, we strive to give you the best sleep ever:
If during your 120-night sleep trial (which begins once your mattress has been delivered), you decide that you are not completely happy with your mattress and wish to return it, we will help dispose of your mattress and help you begin your return.
Please allow 30 days to expire from the date of delivery before processing your return.
Customers are able to make use of this 120-night comfort trial on one occasion. The second occasion is not eligible for a return.
Please note: there is a $99 return fee for all mattress returns.
Please contact us at support@brooklynbedding.com with “Return Request” in the subject line, and we will respond quickly to process your request.
If during your 120-night sleep trial (which begins once your mattress has been delivered), you decide that you are not completely happy with your mattress and wish to purchase another Brooklyn Bedding mattress, we will help make this possible.
You may either: (1) Place a return, then when you have received your refund, you may then place a new order on a different mattress model. Or: (2) You may place a return and immediately order a new mattress and wait (typically 3-4 business days) for the refund to be processed. Please note: there is a $99 return fee for all mattress returns.
Please note that shipping charges to Hawaii, Alaska and Canada are non-refundable.
If you purchased your mattress from one of our stores, please contact the store manager at that retail location. A list of addresses and phone numbers can be found here. To get started with an online order, you can email us or call us —or you can begin the documentation process for a return by clicking here.
If you are interested in exchanging your mattress, please contact support@brooklynbedding.com for more information on our exchange policy.
Please Note: No returns or exchanges will be offered on clearance items.
Your payment was processed in USD currency with your bank handling the conversion rate to CAD. Any returns or cancellations of an order will also be processed with your bank handling the conversion rate—this time from CAD to USD. Since conversion rates change, the money that is refunded to your bank account may be different from the initial purchase price. We regret that we have no control over these conversion rates between the United States and Canada. We thank you for your understanding.
In order to get the best performance from your quality crafted mattress, you need to ensure proper use. To begin, please make sure you have the proper frame and center support—this will not only ensure a better night’s sleep but allow us to honor your warranty.
Listed below is important information on the proper foundations to use with your mattress. Please note, in the event of a return request, photos of the foundation may be requested. A return may be refused if you have used your mattress with an improper foundation. Eligibility for a mattress will be determined by our Customer Service and Sales staff based on the supplied photos. As sleep experts, our staff can also provide valuable guidance now to ensure you get the best performance over the life of your mattress.
You can ensure your mattress is adequately supported by following these guidelines:
You can return your sleep accessories for an exchange or full refund within 30 days from the date of delivery. Accessories include but are not limited to: mattress toppers, pillows, sheet sets, mattress protectors. If you need to return sleep accessories, simply package the merchandise and contact us with the package dimensions. (Brooklyn Bedding does not provide packaging for sleep accessories returns.) We will email a prepaid shipping label for a merchandise return at no charge to you. Please note that shipping charges to Hawaii, Alaska and Canada are non-refundable.
Please Note: No returns or exchanges will be offered on clearance items.
Foundations and adjustable bases may be subject to a 3-year warranty. Contact us at support@brooklynbedding.com for details.